Most everyone has heard about the missing email problem that occurred over the New Year’s holiday weekend but it wasn’t until yesterday that Microsoft posted about it at the Windows Blog:
Beginning on December 30th we had an issue with Windows Live Hotmail that impacted 17,355 accounts. Customers impacted temporarily lost the contents of their mailbox through the course of mailbox load balancing between servers. We identified the root cause and restored mail to the impacted accounts as of yesterday evening, January 2nd. As with all incidents like this, we will fully investigate the cause and will take steps to prevent this from happening again. We’re very sorry for the inconvenience this may have caused to you, our customers and partners.
Were you impacted by the missing emails? If you were how do you feel about the explanation provided above for the issue? Should more info be forthcoming to explain what happened or is it good enough that everything is back in place now?