The staff at Twitter has just posted a new blog entry about their improved and updated internationalized help center.
Here is what you can expect to find on the updated help pages:
International help resources: we’ve translated our help documents into Spanish, French, Italian, and German. Japanese coming soon! Thanks translators, for all your hard work!
New Look-and-Feel: we’ve organized articles by topics and groups to help you find what you are looking for faster. We’ve integrated better with Twitter, and a fresh look-and-feel makes for a happier browsing experience.
@anywhere integration: you’ll notice hovercards in article comments in your tickets! This makes it easy to follow a user, or retweet what others are saying.
Improved Search: we’ve worked with Zendesk, our third-party help desk provider, to improve search response times and results.
Regular updates on known issues: all of our known issues are listed here, updated every week by our Support team. We’ve also linked to Twitter’s Status blog, a great resource for service updates when things have gone wrong on Twitter.com.
Mobile help section: find out everything you need to know about using Twitter on your phone!
Business help: answers for questions about Twitter’s upcoming business features- more coming soon!
Integration with @support and @safety: easily find updates from our @support and @safety accounts, as well as the internationalized versions of those accounts.
As you can see from the main help page they have broken things down into three main areas:
- Twitter Basics
- Tweets and Messages
- Profile and Account Settings
- Finding and Following People
- Something’s Not Working
- Can’t Login
- Account Suspended
- Troubleshooting
- Report A Violation
- TM, Copyright, Privacy
- Spam, Phishing, Hacking
- Twitter Rules
Interesting tidbit from the posting – there are only 14 people and 4 engineers on the Twitter Support Team.
