It seems the cloud is having a rough end to 2012.
Last week it was a significant outage on Amazon for the Netflix streaming service and this past weekend it was an issue with cloud save storage for Xbox 360 gamers.
The outage resulted in 3-4 days where it was nearly impossible to sync your game saves to cloud storage.
The folks at the Xbox Live team knows how important solid service is to their customers so it is no surprise that compensation was offered overnight to Xbox Live Gold users. In a blog post at his site, Larry Hryb, shared a note from the GM of Xbox Live:
We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding. It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone’s game saves. Whether you couldn’t access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we’ll also be doing a thorough post mortem to help prevent this from happening again.
As always, I welcome your feedback. Game on!
Alex Garden
Email: Alex dot Garden at Microsoft dot com
General Manager, Xbox LIVE
Good move on their part to address the outage and its impact over a holiday weekend when a lot of folks would have been online and gaming.
So what do you think – is a month enough payback for the outage?
Source: Major Nelson’s Blog – Thank you for your patience
