It used to be that when you experienced poor customer service you talked about it the next day at work or with your spouse when it happens. However, in this day and age of instant messaging, social networks and immediate worldwide connectivity it does not take long for word of a bad experience with a company to get out and spread throughout the consciousness of the Internet and gets a life of its own.
It is becoming more common practice to post a comment about an interaction or quality of service experience on Twitter and get a reply from a company rep in a very short time frame.
Here are six examples of that happening and how each were resolved after being exposed via the Internet and social media.
Infographic courtesy of Get Satisfaction Infographic- When Social Goes Wrong.