Windows Phone Office Hub Docs Encounter Issues After New SkyDrive Update

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Yesterday we told you about the major updates the Microsoft SkyDrive cloud service received. Well today Omar Shahine, the SkyDrive Group Program Manager, has taken to the Windows Live Blog to help sort out an issue being reported which is related to documents on your Windows Phone 7 in the Office Hub and your SkyDrive account.

The first thing he tells everyone is that if you are encountering this problem and have received a notice on your phone that your document was deleted from the server you can be assured your documents have not been deleted from SkyDrive. As Omar explains, the problem stems from the fact that the URL’s in the new SkyDrive setup have changed and the Office Hub does not know about it.

So after a deep breath knowing your documents are safe check out this work around they posted at the Windows Live Help website:

Issue: We are aware that some users are  experiencing issues with opening SkyDrive files and notebooks from the Office  Hub on Windows Phone 7 and Windows Phone 7 Mango:

  • When opening a SkyDrive document from the documents  pivot, or a document pinned to the start screen, an error message appears saying  that the file could not be downloaded.
  • When opening a OneNote section, an error message appears  saying that the section has been deleted from the server.

Workaround: In the event that you experience one or both of the above errors, be assured that your files have not been deleted, and no sections from the notebook were actually deleted, even though they may fail to sync temporarily.

To remedy the issue:
Note: Reset office will delete your local phone documents, so please e-mail them to yourself to keep a copy. It will also remove any pinned items from your start screen.

  • Go to Settings
  • Go to the Applications pivot
  • Select Office
  • Press the Reset Office button (if you get a message that Office could not be reset, reboot your phone and try again).

After following the above steps, files and notebooks should open properly from SkyDrive. If you had any documents pinned to the start screen, they will be removed during the reset process and need to be repined.

So your documents are there and you will need to reset things and reapply the customizations you made on your phone with your pinned documents and such but you will be up and running once again in a short time.

Update: One of my Twitter followers, @gep13, mentioned he had to reset Office on his Windows Phone 7 due to this issue.  He tweeted that “The actual reset took less than a minute, then it was just a case of re-synching with SkyDrive. Not long at all, and all automatic.”

That is encouraging to hear it is such a simple process to get sorted out.

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