GoGo Inflight Internet Review and Speed Test Results

gogologo

Well here I am at 38,000 feet over the Gulf of Mexico continuing my trip to El Salvador after a very tight connection in Atlanta.  Unfortunately there is no WiFi available on this flight but as I posted earlier today I had it on my Delta flight from Jacksonville to Atlanta via the GoGo Inflight service.

I think I had the service available to me for about 40 minutes and after a suggestion from one of the folks I follow on Twitter ( @iians ) I ran some SpeedTest.net tests to see what kind of speeds are available on the network.

I ran five separate tests of my connection and used Atlanta as the test server since that is where I was flying to.

Here are the five results:

553704698 553706698
553707988 553708899
553709899  

That is an average of 1.6Mb/s download and .28Mb/s upload. Not too shabby.

I was able to check my email, RSS feeds, Twitter via Seesmic Desktop, Windows Live Messenger and do general web surfing.  I did not have time to try FTP or other protocols to see if they would work or not.  No matter as I think the key services you will want to access are those types I listed.  Save the heavy duty uploading and downloading for once your back on the ground :-)

Using those services I moved a decent amount of data while online – 4.4 MB up and 48.3 MB down.

The GoGo Inflight service offers to keep a status window open through your Internet browser to help you keep track of your connection status and have quick access to your account.  It even senses when your airplane begins its descent and warns you that the connection will terminate below 10,000 feet and to be sure to save your work.

gogstatuswindow

Online Status Window

gogooffline

Disconnected Status
Window

Prices for GoGo Inflight Internet service are sold in various tiers:

  • $5.95 Single flight up to 1.5 hrs
  • $9.95 Single flight 1.5 to 3 hrs
  • $12.95 Single flight over 3 hrs
  • $12.95 24 Hour pass
  • $7.95 Mobile Devices only on flights over 1.5 hrs
  • $49.95 30 Day Pass

All of the above packages are for one airline.

Bottom line is that the service is very functional and economically makes a lot of sense on longer haul domestic flights instead of the short ones.  If your a real frequent flyer then the 30 day pass may be your perfect travel companion.

I also thought the first time user free access was a terrific offer and allowed a geek like me to try this out.  I would have paid the fee and was prepared to do so but the freebie was an unexpected bonus and much appreciated.

GoGo Inflight is available on Twitter at @GoGoInFlight.

I would be very interested to hear of your experience with inflight Internet.  Got any tips, deals, etc. to share?

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18 thoughts on “GoGo Inflight Internet Review and Speed Test Results

  1. Deceitful Billing – Your online account status does not show if it is “auto-renewing” or not. And there is now way to cancel subscription online. Furthermore, the “purchase history” tab of the online account does not show subsequent payments for auto-renewing accounts after the initial payment. Thus, the only way for the customer to discover that he is being charged is to see it on his credit card statement.

    This lack of transparency in customer accounting is a clear divergence from the norms of e-business. I foresee a large Class Action Lawsuit in the horizon if this practice is allowed to continue.

  2. Here we are Jan 2011 and little to no improvement since 2009. For those considering gogo inflight please read below, this is how I spend my inflight Internet time….

    “customer service,

    I just bought a 30 pass and as a 1st user I am highly disappointed . You lost me before even having me.

    I have been on 4 flights in 3 days but spend most of my “Internet” time wanting for a connection. When am connected I can browse the web, email and post to Facebook but it seems like gogo intentionally restricts bandwidth to Netflix???

    How a about giving the customer an enjoyable experience by unrestricted bandwidth. I am on a late flight back to LA after a busy business trip and would have liked to enjoy a movie via Netflix. There is no reason there should be an issue streaming multimedia at 11pm on literally a half full flight where most are asleep, there is plenty of band width. Instead I am paying your company $30 to complain about your product.”

  3. Total ripoff. Connection on my Alaska Air flight was unusably slow, customer support was no help. It seems to be a resource hog, too. Worst 12.95 I’ve spent in a long time.

    • Sorry to hear you had a negative experience. You should contact them and let them know how it went. I have always found them to be very responsive to issues with the service.

  4. Ripoff . A waste of money and time. On a flight from Minnesota to Fairbanks Alaska, the American Airlines pilot recommend this service. For a five hour flight, I gave it a try. Ten minutes into the flight, I was discounted. A message popped up that I may be outside US airspace. Here I am over Canada and lost contact. The pilot never mentioned this and there was never any mention of it beforehand by gogoinflight.
    I did request a refund but was given a coupon for a onetime use instead. I am not a frequent flyer and of course it was of no use on my return flight.
    Don’t but this service and wait until you land to use the free wifi at the airport.

  5. Charles Acosta August 2, 2010 at 10:03 AM -

    I was excited to use GoGo Inflight Internet Service, since I’m on a plane up to four times a week. I mostly fly American Airlines and I had used the service several times. I finally decided to try the service out as a monthly subscription. After two months, I discovered that maybe 20% of the flights I took were outfitted for the service and it seems that when I was on a long flight that I really wanted to use the service, it would not be available on that flight (examples were DFW to/from PHL 0 for 4, DFW to/from BOS 1 of 2 and DFW to/from MIA 0 of 2).

    So after paying $35 a month the first two months and only using the service maybe 1 out of every 5 flights, I decided to cancel the service as soon as I noticed I was being charged for a third month in advance. Now I’m sure somewhere buried in the legal jargon of the agreement I clicked on when I subscribed to the service it states that I have to give them some kind of notice to cancel, etc. But you would think that a new service like this that values their reputation, would accommodate a frequent flyer and say “We apologize you didn’t find the service available as much as you have liked. We are working on outfitting planes as fast as possible. We will credit back this prepaid month of service back to you as a good will gesture in hopes that you return as a monthly subscriber when we have a greater number of planes outfitted with the service.”

    Unfortunately, this is not what I heard. Instead, the lady just said that they cannot credit me back my money for this coming month and that my monthly subscription will terminate towards the end of next month. She said she would send me some coupons. When I asked to speak to a supervisor, she said that there are none available. I seriously doubt she made the effort to find one.

    To say the least, I am very disappointed on how GoGo Inflight Internet Services treats its customers and how insensitive they are towards the situation that their service is not widely available. I would not recommend using their monthly subscription and would be beware if you have any issues with their service – they seem to have a “no refund policy” despite the legitimacy of your claim.

  6. Frequent flier June 19, 2010 at 10:12 PM -

    I tried out their subscription, but found that on at least two WIFI-enabled flights, the system was failing to connect to ground. Unless you’re traveling A LOT, you’re risking being “robbed”

    • I certainly do not travel enough to subscribe either – a lot of my travel is overseas and so it is not available on those flights.

      However, on the flights I have used it there have not been connectivity issues. With so many airlines now offering this service I wonder if that adds congestion to the traffic that goes down from the airtcraft to the cell towers that pick it up.

      I guess it is like anything – capacity can be a limitation.

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  8. I’m currently on a Delta flight from NY to Atlanta. Tried the service for the first time. Sppeds are really slow… an average of 155 kbps or 0.66 Mbps according to sppednet.

    I tried their customer service which wasn’t very helpful except of offering a free coupon for next time….

      • hollyberrigirl March 9, 2010 at 9:02 PM -

        I recently flew from Atlanta to Buffalo and opted to purchase Gogo. I would have been better off buying three cans of the $3.00 Pringles. Don’t waste your money. It froze multiple times…but the on-line service chat works great! When I requested a refund I was told to log off and wait 20 minutes, maybe it will work better. I suggested another idea. Since the only feature that works is this chat, how about you chat with me the remaining 40 minutes? Sounds like a plan to me! Don’t waste your time or money. There are NO refunds.

        • I am sorry to hear you had such a negative experience. Everytime I have used it things have gone well. Hopefully it was just that time and I hope you get another chance to have a positive experience.

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