About five days ago we told you about an issue with wi-fi on the Dell Venue 8 Pro that was happening after owners applied last weeks Patch Tuesday updates on their devices.
Well my friend Auri has now learned that the patch which caused this wi-fi issue needed to be installed in a different sequence so that you can patch your system and have your wi-fi.
A Microsoft Answers Forum moderator posted this explanation as to why the previous updates were causing the wi-fi connectivity issues:
This issue may occur if specific Windows Updates are not installed in the proper order. Microsoft has made a change to prevent further customers from getting into this state. Customers must now have a pre-requisite update (KB 2883200) installed before being offered these updates.
To restore wireless connectivity:
1. Uninstall all of the following updates:
· KB 2887595 – Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: November 2013
· KB 2903939 – Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: December 2013
To uninstall an update, go to the Control Panel and select Programs. Then, under Programs and Features, select View installed updates. Select the updates listed above and click Uninstall. If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.
2. Install the updates listed below. When you run Windows Update, the updates will now automatically be installed in the proper order. You must restart the computer after you apply each update.
· Install KB 2883200.
Thanks again Auri for the tip.