Now this was unexpected.
Nokia and AT&T have already been dealing with an issue concerning the data performance on some Nokia Lumia 900 handsets that have been purchased since the device was released this past weekend. In fact, I can confirm that folks on Twitter have already sorted out replacement devices that are either being shipped to them at no charge or swapped out in stores.
However, tonight on a blog post at the Nokia Conversations Blog, Nokia is acknowledging the data issue on some handsets and are saying they are putting people first in this situation.
…soon after AT&T began selling this flagship device, we identified a software issue. In short, a memory management issue was discovered that could, in some cases, lead to loss of data connectivity. As a proactive and prudent measure, we decided, together with AT&T, to take immediate action. We have identified the issue, and have developed a solution.
If you have already purchased a Lumia 900, we are making two options available to you:
• You will be able to update your device with the latest software via Zune on or around Monday, April 16th.
• Swap your current Lumia 900 for an updated Lumia 900
They also apologized for the difficulties and said they will credit anyone – yes anyone – who has already purchased a Nokia Lumia 900 handset with a $100 credit on their AT&T bill.
Oh by the way this credit goes for anyone – yes anyone – who purchases a Nokia Lumia 900 handset between now and 21 April 2012.
Talk about customer service in dealing with a situation. I would have been impressed with them just fixing the phones being impacted by the issue and giving them a credit but by providing that credit to everyone who has chosen and will choose to buy it over the next 11 days is brilliant.
Nokia and AT&T really want this launch to go well and they do go a long way in gaining some karma in this situation by not letting it linger and offering the credit across the board.
Thanks Nokia from this Nokia Lumia 900 owner!