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Observed Tech PODCAST Episode 18

In this edition of the Observed Tech PODCAST we talk about several stories from the past week including: Twitter finalizing their purchase of TweetDeck; Twitter.com updates, National Cyber Security Awareness Week 2011 Down Under; Kreb’s 3 Basic Rules for Online Safety; Microsoft taking the heat for recent Skype outage; Microsoft MVP’s, Customer Service and Apple; Microsoft Safety Scanner threats data; Justin Bieber Windows 7 Theme; Sony and PlayStation Network Woes Continue; Delayed Angry Birds for Windows Phone 7; Ashton Kutcher, UberMedia and a branded Twitter App; New Kindle Special Offers edition; No-No on Police Scanner Apps; YourTube’s 6th Birthday; Now Mark Zuckerberg says not so fast on under 13’s accessing Facebook – for now anyway; How To Talk To Children About Online Safety; US CERT Confirms Mac Defender, MacProtector, MacSecurity Fake Antivirus; HP expanded battery recall; Amazon.com Mac Software Downloads; Awesome On Orbit photos; SSD Life Program; and we wrap with a week in review for WindowsObserver.com. . . .

Read More: Observed Tech PODCAST Episode 18

Customer Service Gone Bad

It used to be that when you experienced poor customer service you talked about it the next day at work or with your spouse when it happens.  However, in this day and age of instant messaging, social networks and immediate worldwide connectivity it does not take long for word of a bad . . .

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Got A Complaint? Use Social Media

Social media has become more than just a place to talk with your friends, seeing who is doing what with whom and where.

Websites like Twitter and Facebook are becoming the new frontiers of modern day customer service.  You won’t find a lot of businesses using those sites for advertising, but for . . .

Read More: Got A Complaint? Use Social Media

COMCAST and Twitter Equals Great Customer Service

There is a trend I have been keeping an eye on via Twitter and this week I got to experience it myself. This post is a result of that experience.

Twitter is many things as anyone who has used the service knows.  It is used by marketers, celebrities, media outlets, Presidents, congressmen, senators, . . .

Read More: COMCAST and Twitter Equals Great Customer Service