Twitter Announces New Help Center

The staff at Twitter has just posted a new blog entry about their improved and updated internationalized help center.

Here is what you can expect to find on the updated help pages:

International help resources: we’ve translated our help documents into Spanish, French, Italian, and German. Japanese coming soon! Thanks translators, for all your hard work!

New Look-and-Feel: we’ve organized articles by topics and groups to help you find what you are looking for faster. We’ve integrated better with Twitter, and a fresh look-and-feel makes for a happier browsing experience.

@anywhere integration: you’ll notice hovercards in article comments in your tickets! This makes it easy to follow a user, or retweet what others are saying.

Improved Search: we’ve worked with Zendesk, our third-party help desk provider, to improve search response times and results.

Regular updates on known issues: all of our known issues are listed here, updated every week by our Support team. We’ve also linked to Twitter’s Status blog, a great resource for service updates when things have gone wrong on Twitter.com.

Mobile help section: find out everything you need to know about using Twitter on your phone!

Business help: answers for questions about Twitter’s upcoming business features- more coming soon!

Integration with @support and @safety: easily find updates from our @support and @safety accounts, as well as the internationalized versions of those accounts.

As you can see from the main help page they have broken things down into three main areas:

• Twitter Basics
  • Tweets and Messages
  • Profile and Account Settings
  • Finding and Following People
• Something’s Not Working
  • Can’t Login
  • Account Suspended
  • Troubleshooting
• Report A Violation
  • TM, Copyright, Privacy
  • Spam, Phishing, Hacking
  • Twitter Rules

Twitter Support Home

Interesting tidbit from the posting – there are only 14 people and 4 engineers on the Twitter Support Team.

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Richard Hay  (3358 Posts)

Richard is the Owner of WindowsObserver.com and has been involved in tech for over 25 years. His first website – AnotherWin95.com – came online in 1995. Back then he used GeoCities Web Hosting for it and what you see here today is the result of the work he has continued on the site since 1995. In January 2010 his community contributions were recognized by Microsoft when he was awarded the Most Valuable Professional (MVP) Award for Windows Desktop Experience. In January 2011 he was renewed as a Microsoft MVP but in a new category called Windows Expert - Consumer and in January 2012 he received the award for the third time.